Service And Interior Design

The design of a space and the services it offers strongly contribute to its identity and to the development of a common and shared culture. Its virtuous collaborative dynamics transform the space into a place, lived and brought to life by people.

Who are you?

Now that you have a “space”, here you can find out how to transform it into a “place”.
First question is:
Do you have a community?

NO, you do not have any community yet >> Go to “Communication” in this section
YES, are they your stakeholders? team? >> Go to “Communication” in this section
YES, are they your users? (e.g. early adopters) >> Go to “Understand” in this section

1 | Understand

2 | Interact

3 | Organise

1 | A - Need Assessment of early adopters
Run an internal research about the needs of the first generation of users. To run the internal research, you can refer to all these Service Design tools from “Inspiration Methods”.

2 | A - Co-Design the spaces and services
Starting from the needs identified, design services and spaces involving users, in an iterative and collaborative way. Click on the “learn more” button to see the main aspects to be considered.

3 | A - Community hosting and facilitation services
Hosting is the key for building a sense of community and for culture generation, and it can be considered a form of art.

1 | B - Analyse what is offered around you
Your decisions should be based upon an analysis of the existing offer. Click on the “learn more” page to see the main aspects to be considered. Use this tool to observe the existing offer.

2 | B - Identify basic material services and suppliers
Click on the “learn more” button to see the main aspects to be considered.

3 | B - Connect with other local services and suppliers
Cement partnerships, formalize a work plan and design the strategy along with your stakeholders. You can use this tool.

1 | C - Understand and validate your Value Proposition
To what extent and under which conditions your value proposition in terms of services and facilities reflects your vision, scope and objectives? Follow the indications of the Vision and Scope tool to work on this.

2 | C - Prototype and test services with your community of stakeholders and early adopters
Evaluate your rough prototype of services in order to collect feedback and improve the service value proposition.

3 | C - Define rules of use and accessibility to space and services
Set interaction rules and incentives for people to share, collaborate and cooperate within the space and in the use of services. You can prepare a Service Blueprint.

Learn more

1 | Understand

1 | A - Need Assessment of early adopters
Run an internal research about the needs of the first generation of users. To run the internal research, you can refer to all these Service Design tools from “Inspiration Methods”.

1 | B - Analyse what is offered around you
Your decisions should be based upon an analysis of the existing offer. Click on the “learn more” page to see the main aspects to be considered. Use this tool to observe the existing offer.

1 | C - Understand and validate your Value Proposition
To what extent and under which conditions your value proposition in terms of services and facilities reflects your vision, scope and objectives? Follow the indications of the Vision and Scope tool to work on this.

Learn more

2 | Interact

2 | A - Co-Design the spaces and services
Starting from the needs identified, design services and spaces involving users, in an iterative and collaborative way. Click on the “learn more” button to see the main aspects to be considered.

2 | B - Identify basic material services and suppliers
Click on the “learn more” button to see the main aspects to be considered.

2 | C - Prototype and test services with your community of stakeholders and early adopters
Evaluate your rough prototype of services in order to collect feedback and improve the service value proposition.

Learn more

3 | Organise

3 | A - Community hosting and facilitation services
Hosting is the key for building a sense of community and for culture generation, and it can be considered a form of art.

3 | B - Connect with other local services and suppliers
Cement partnerships, formalize a work plan and design the strategy along with your stakeholders. You can use this tool.

3 | C - Define rules of use and accessibility to space and services
Set interaction rules and incentives for people to share, collaborate and cooperate within the space and in the use of services. You can prepare a Service Blueprint.

Learn more

Communication

If your brand Identity has already been created, it’s time to:

Plan your communication strategy.
Design and implement external communication (Social media, newsletter, website etc.) for improving brand awareness and create a sense of belonging to the project.
Use your identity to constantly communicate what you are doing in the in-between-time: the programme of events, meetups, co-design workshops and project updates.
Launch a call to involve potential users to test and co-design services. Define communication activities to disseminate your call, enlarge your reach and engage people.

Business model

How does the choice of services influence your Business model?

How will your activities be organised around customer needs and opportunities?

Which are the resources required to support them through your services?

How are the customer relationship activities and the communication channels organised around the services you identified as being central to your activity?

Which activities, partners, suppliers, and costs are to be considered to provide the services?

Governance

Did the definition of your services change your governance and decision-making processes?

Are service providers also partners?
If yes, what is their role in the management systems? Are they co-managing the services with you? Do they help you create and offer the services?

What are the agreements among partners and service providers? Are these agreements reflected in the governance system?

To what extent and how are clients and beneficiaries involved in the governance structure?

Legal form

How does the definition of your services change your legal form? Which are the most common legal forms of other agents providing services similar to yours?

Are the agreements with your suppliers affecting your legal form somehow? Is your legal form still appropriate considering the service offer?

Are there suppliers that should be involved in the legal aspects of what you do (i.e. privacy and data management, standards, etc.)?

Set of internal policies: now that you defined your services you can create a set of internal policies, including liability, noise, security, health and safety, members and visitor behaviour policies.

It is important to draft a code of conduct and outline policy enforcement measures for negative events such as late payments.